Grievance redressal
Last updated 1 November 2026
If something has gone wrong, whether a billing problem, a privacy concern, content you believe is unlawful, or a complaint about how we handled a request, tell our Grievance Officer. This page is published under the Information Technology Act 2000 and its Rules (including the SPDI Rules 2011 and the Intermediary Guidelines 2021), the Consumer Protection (E-Commerce) Rules 2020 and the Digital Personal Data Protection Act 2023.
Grievance Officer
Sensoreal Support, Grievance Officer
Sensoreal Enterprises, Pune, Maharashtra, India
Email: support@sensoreal.in
How to complain
- Email the Grievance Officer from the address on your account. Include your workspace name, what happened, any reference (invoice number, payment ID, share-link address) and what outcome you want.
- We acknowledge your complaint within 24 hours and give you a reference number.
- We resolve it, or tell you exactly what is outstanding, within 15 days. Consumer complaints about a purchase are always closed within one month.
What this covers
- Billing and refunds — see our Refunds & Returns Policy.
- Personal data — access, correction, erasure, withdrawing consent or nominating someone to exercise your rights. See the Privacy Policy.
- Unlawful or infringing content — see Acceptable use & content takedown.
- Anything else about the Service or how we treated you.
If you are not satisfied
For personal-data complaints, you may complain to the Data Protection Board of India once you have used this process and are not satisfied with the outcome. Consumer complaints can also be taken to the consumer commission, or raised through the National Consumer Helpline (1915).