Refunds & Returns Policy

1. Free trial

Every workspace starts with a free tier that includes one complimentary document generation. We encourage you to evaluate the Service on the free tier before subscribing to a paid plan.

2. Subscription refunds

• First-time subscriptions: if you are dissatisfied, you may request a full refund within 7 days of your initial payment, provided the plan has not been substantially used (for example, no paid-tier documents generated beyond the free allowance).
• Renewals: renewal payments are generally non-refundable. If a renewal was charged in error or you cancelled before it but were still billed, contact us and we will make it right.
• Refunds are issued to the original payment method via Razorpay.

3. Generation credits

One-off generation credits are consumed when you generate a document and are non-refundable once used. Unused purchased credits may be refunded within 7 days of purchase on request.

4. Cancellation

You can cancel your subscription at any time from Billing settings. Cancellation stops future renewals; your plan remains active until the end of the current paid period, after which the workspace returns to the free tier. Cancelling does not automatically trigger a refund for the current period.

5. Exceptional circumstances

We may grant refunds outside this policy at our discretion — for example, prolonged service outages materially affecting your use, or duplicate/incorrect charges.

6. How to request a refund

Email support@sensoreal.in from the address associated with your account, including your workspace name and the transaction reference. We aim to respond within 3 business days.

7. Processing time

Approved refunds are processed through Razorpay and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

8. Contact us

Sensoreal Enterprises, Pune, Maharashtra, India
Billing & refunds: support@sensoreal.in